Shipping policy

SHIPPING POLICY

Thank you for ordering from Drool Treats! 🐾 Our treats are prepared and packaged with care, and we want them arriving at your door ready for some serious drooling.

Processing Time

Orders are typically prepared and processed within 2–3 business days. Weekends and holidays are not included in processing times. During busy periods or for larger orders, additional processing time may be needed.

Shipping & Delivery

Shipping rates and available delivery options are calculated at checkout. Estimated delivery times begin after your order has been processed. Carrier delivery dates are estimates and may be affected by weather, holidays, or other carrier delays outside of our control.

Tracking
When tracking is available, you will receive tracking information once your order ships.

Shipping Addresses
Please double-check your shipping address before completing your order. Drool Treats is not responsible for delays or packages delivered to an incorrect address provided at checkout. If you notice an error, contact us at hello@drooltreats.com as soon as possible. We will do our best to help if the order has not already shipped.

Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact hello@drooltreats.com within 3 days of delivery. Include your order number and photos of the product and packaging so we can review the issue.

Heat & Weather
Some products may be sensitive to heat or extreme weather conditions. We carefully package orders, but we cannot control temperatures or conditions once a package is in the carrier’s possession.

Questions?
Email us at hello@drooltreats.com and we’ll be happy to help. 💕🐶